Avon Representative FAQs: "Discover The Go-to Page For Answers To Your Questions"
Frequently Asked Questions
Welcome to our Avon representative hub! Get started and find answers to common questions here.
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"AVON - THE COMPANY"
Q: Who is Avon and what do they do? A: Avon is an international beauty company that markets cosmetics, fragrances, and skincare items via direct sales. It operates through a network of independent sales representatives who receive commissions from their Avon product sales. These representatives can boost their income by expanding their customer base or by forming their own team of Avon Independent Representatives and Sales Leaders.
Q: How does Avon stand out from other beauty brands? A: Avon boasts a storied heritage, a dedication to innovation, and a broad selection of products that meet a variety of beauty requirements around the world. It also values the connections formed by its vast network of independent representatives. Together, these elements contribute to Avon's reputation as a distinctive and reliable beauty brand.
Q: How do I earn an income with Avon? A: As an Avon representative, you can earn commissions based on your sales. The rates range from 10% to 32%. You can earn bonuses and incentives by reaching specific sales milestones. If you become a Sales Leader, you can form your own team and earn additional commissions from your team's sales
Q: What are Avon's Ethical Standards, charities, and initiatives, that they support in the UK? A: Avon supports responsible charities and initiatives across the UK. They stand against domestic violence with organisations like Refuge and Women's Aid. They also promote breast cancer awareness with Coppafeel and support Changing Faces to promote self-confidence and acceptance. Avon has stopped animal testing and prioritises sustainable sourcing for the welfare of people and the planet.
Q: How does Avon work to support its representatives? A: Avon helps its representatives by offering training programmes, resources, and continuous support. Avon Representatives can access online training materials, mentorship programmes, and local Avon communities. Avon also provides incentives, rewards, and recognition to inspire and celebrate the success of its representatives and sales leaders.
"SIGN UP"
Q: Is there a minimum age requirement to become an Avon representative? A: To become an Avon representative, you must be at least 18 years old. This policy ensures that representatives can legally receive their credit account and conduct business independently.
Q: How does being an Avon representative allow flexibility if I work full-time or part-time? A: All about flexibility! Many people successfully balance being an Avon representative with a full-time job. Avon provides a flexible opportunity that can be customised to fit around your current commitments
Q:What is the cost of becoming an Avon representative? A: The initial cost for becoming an Avon representative begins at only £10, which covers the "Welcome" starter kit that comes with brochures and training materials. There is also the "Ultimate" welcome starter kit available for £39, which includes everything in the basic kit plus eight of Avon's newest products, valued at approximately £100 according to the current brochure price.
Q: How do I become an Avon representative? A: Becoming an Avon representative is easy. Just click the button and fill out the registration form and we will contact you to provide information and assistance. You'll need a photo ID and a recent letter with your current address, or two letters confirming your current address.
Q: What if I've been an Avon rep before? A: If less than 12 months, you will rejoin the person who signed you up originally. If more than 12 months you can join anyone's team
Q: What if I want to return as an Avon rep, But left owing money? A: If you had a balance when you left, it must be cleared before you can re-join Avon. Once cleared, you may be given a cash account instead of a credit account for a period of time.
SIGN IN AND SET UP
Q: How do I login to my Avon online rep account? A: When you log in the first time, you will need to register using your account number, D.O.B and create a password. After the first time, you will need your account number and password to log in
Q: When do I order my Avon starter kit? A: Once you log in to your rep account for the first time. You will then be asked to choose one of the kits.
Q: Do I pay for the Avon starter kit upfront? A: The great news is no. Avon believes you should be earning before you pay. So, you have up to 13 days from the date of the invoice to pay for your kit
Q: Can I join Avon without purchasing a starter kit? A: No, it's not possible. However, buying a starter kit equips you with the necessary tools and materials to successfully launch your business.
Q: Is the Avon starter kit refundable if I change my mind? A: Yes, you can. Either refuse it at delivery or return it within 14 days after receiving it and returning it complete back to Avon. If you have any concerns or issues, you can contact either Jackie (07809233282) or Avon's customer service for assistance.
Q: Is it easy to open my Avon online store? A: It's easy! Just log in to your Avon website, click on "Manage my store," and follow the steps to set up your store. Provide the necessary information, and soon your Avon online store will be ready to go.
Q: What training is available to help launch my Avon business? A: Avon offers a range of training programmes, including online tutorials, webinars, and workshops, to help you develop essential skills and boost sales. Training covers product knowledge, marketing, and customer service. Jackie and Ady are available for questions.
Q: What support does Avon provide to its representatives? A: "Jackie, Ady, and Avon are here to help you succeed. Reach out for support, training events, and continuous product and sales training to increase your earnings and confidence."
Q: How can the Avon Training Academy help Avon representatives grow their business? A: It provides "bite-size" training modules to enhance beauty knowledge and basic business skills, helping representatives expand their customer base and increase sales.
Q: What makes Avon Training Academy an ideal training platform for Avon representatives? A: The Avon Training Academy offers short modules covering beauty knowledge, business skills, networking, social media marketing, and confidence-building. Access the training modules through your user-friendly Rep site at your own pace and convenience.
Q: How can Avon training support me in becoming a beauty advisor? A: Avon's training provides detailed product knowledge to help you become a trusted beauty advisor, covering skincare, makeup application, and personalised beauty solutions for customers..
Q: How can Avon representatives access the training modules in the Avon Training Academy? A: Avon Representatives can easily access the training modules through their user-friendly Rep site, allowing them to learn at their own pace and convenience.
Q: Will Avon assist me in building a strong customer base? A: Yes, Avon offers various tools and training to help build a strong customer base, including marketing materials and sales techniques.
APPS AND TOOLS
AVON ON APP
Q: what is the Avon On app? A: Avon On is a must-have app for managing your Avon business on the go. It provides you with an easier and more convenient way to handle your Avon business tasks anytime, anywhere. Avon On simplifies your Avon business by allowing you to access your tasks and tools through a mobile app. It saves time and provides convenience by enabling you to handle business operations wherever you are.
Q: Is the Avon On app compatible with both Android and iOS devices? A: Absolutely! Avon On is available for both Android and iOS devices, making it accessible to a wide range of users. You can easily download the app from the Google Play Store or the Apple App Store, depending on your device.
Q: How do I place an order using the AVON ON app? A: Simply open the app, on the dashboard either click saved rep orders and add to your current saved order or click on place an order. It's super easy!
AVON STORE
Q: How do I set up my Avon online store link? A: Setting up your Avon store link is quick and easy. Just log in to your Avon account, go to the "Open my store" tab, and follow the step-by-step instructions provided to create and personalise your store link. You have full control over personalising your Avon store link. From choosing the store name to uploading a profile picture, you can make it uniquely yours, reflecting your style and personal brand.
Q: How do I create an online presence for my Avon store? A: Avon provides its representatives with a customisable online store, which is a free online platform to showcase and sell Avon products. You can personalise it with your own branding and share the link with customers for online purchases.
Q: How do I promote my Avon store to attract customers? A: Utilise social media platforms to reach potential customers by creating engaging posts showcasing Avon products, sharing customer testimonials, and hosting online events. Additionally, take advantage of Avon's marketing materials like brochures, samples, and business cards to promote your store locally.
AVON DIGITAL BROCHURE
Q: How does the Avon digital brochure differ from the Avon paper brochure? A: A digital brochure is like the online version of the Avon paper brochure, allowing customers to browse Avon products on their devices. The Avon digital brochure is updated weekly, giving your customers the latest offers.
Q: What are the delivery options for digital brochure orders? A: When your customers order with you, they will see 2 options. If shared UK wide make sure it is set for direct delivery only. Direct Delivery - Avon Deliver direct to your customer and you still receive your full discount. Rep Delivery - You will receive an email with your customers order which you can accept or reject. If you accept, the order will be added to your Rep order and you will then need to contact your customer to arrange delivery personally.
Q: How do I access the Avon digital brochure? A: You can easily access the digital brochure on your Avon website or Avon On app by clicking on the brochure section.
AVON GROW APP
Q: What is the Avon Grow app and how can it help me? A: It's a comprehensive tool for all your recruitment needs. Avon Grow is incredibly convenient for busy individuals. Plus, with this app, you can access your recruitment activity, manage leads, and more, all at your fingertips. making it easier to stay organised and efficient in growing your team.
Q: Is the Avon Grow Recruitment app free to use? A: Yes, the Avon Grow Recruitment app is completely free to download and use. Avon provides this app as a helpful resource to their representatives, allowing them to grow their teams and expand their business with ease.
Q: Can I use Avon Grow on both mobile and desktop? A: Absolutely! Avon Grow is designed to be accessible on both mobile and desktop devices. This allows you to recruit and manage your team whether you're on the go or at your desk.
AVON PAPER BROCHURE
Q: How often does the Avon paper brochure change? A: The Avon paper brochure changes every month, so it's important to order a month ahead to stay up-to-date with the latest products and offers available for your customers.
Q: How do I order the Avon paper brochure, and what do they cost? A: To order the Avon paper brochure, simply include it in your order. It is strongly advised to order it a month in advance to guarantee having the most up-to-date version for your customers. This will keep them engaged and well-informed about new products, ensuring their satisfaction. The brochures come at a small cost, which decreases as you order more. On average, representatives order 20 brochures for just £7. This means each brochure costs a mere 35p. Don't miss out on this opportunity to provide your customers with the latest Avon offerings and boost your sales.
Q: How can the Avon paper brochure help boost my sales? A: Providing your customers with the latest Avon offerings through the brochure can generate interest and increase sales opportunities.
SELLING AVON
Q: Is selling Avon a profitable business opportunity? A: Absolutely, selling Avon can be highly profitable if you put in consistent effort, build a customer base, and take advantage of the training, support, commission bonuses and incentives offered by ourselves and Avon. Many successful reps have turned their Avon business into a rewarding full-time career as we have.
Q: Can I make a full-time income selling Avon products? A: Absolutely! It is possible to make a full-time income as an Avon rep. However, it requires consistent effort, building a customer base, and expanding your network. Many successful reps have turned their Avon business into a rewarding full-time career as we have.
Q: How do I find customers to sell Avon products to? A: Start by sharing your Avon business with friends, family, and neighbours. Utilise social media platforms and local events to reach a wider audience. We are happy to share our knowledge with you. Avon also provides training on finding and retaining customers.
Q: Can I sell Avon products online and the Avon brochure? A: Absolutely! We encourage both online and traditional methods. So, yes, you can! Avon equips you with a personalised online store and a weekly updated digital version of the well-known paper brochure. Avon, provides you with training on “capitalising” on social media to maximise your sales. Also get access to the brilliant “Avon ON” app. Selling online is a great way to expand your customer base and increase your earnings potential.
Q: Can I work flexible hours and still be successful with Avon? A: Absolutely! One of the biggest perks of selling Avon is the flexibility it provides. You can set your own hours, work from home or anywhere, and choose how much time you want to invest. With determination and effective time management, you can achieve your sales goals while maintaining a work-life balance. Working from home allows you to be present for your family while building your Avon business.
Q: Can I sell Avon and still balance my family commitments? A: Absolutely! Avon allows you to prioritise family commitments while earning an income. You manage your own schedule and work around important family events. Avon provides you with all the tools necessary to succeed as an independent Avon representative, including online platforms to sell and promote your products. Working from home allows you to be present for your family while building your Avon business.
Q: Can I sell Avon and still have time for "Me time?" A: Absolutely! Selling Avon empowers you to manage your time wisely, and that includes making time for self-care. You can easily incorporate self-care activities into your schedule, ensuring a healthy balance between work, family, and personal well-being.
Q: How much time should I spend selling Avon each week? A: You have control over your time commitment. Spend as little as a few hours or more a week.
EARNINGS
Q: Is it possible to earn extra income selling Avon? A: Yes, many Avon Representatives earn a great side income.
Q: How much can I expect to earn as an Avon rep? A: The average earnings for Avon reps vary, but with dedication, you can earn a solid income. The beauty of being an Avon rep is that you control your earnings. There are 5 levels of commission, 10%, 20%, 25% 30% and an impressive 32%. Plus, you earn from the very first £1 of your sales. Many reps earn enough to fund their lifestyle or even surpass their goals.
Q: Are there additional ways to earn income as an Avon rep? A: Yes! Avon provides reps with various opportunities to boost their income. You can earn through online sales, hosting parties, recruiting new reps, and even personalising and sharing your Avon online store and digital brochures. Avon offers different incentives and bonuses to help you increase your earning potential.
Q: How do I get paid as an Avon rep? A: From your brochure orders - Once you have collected the money from your customers and paid Avon, the money left is your earnings (less any personal purchases). Online - The commission from your online orders is used to offset your Rep Orders (e.g., if you have a balance of £80 on your Rep order, and receive a brochure order of £30 and a commission of 25%, (£7.50), your balance will be reduced to £72.50).
Q: How often do Avon reps get paid? A: For online sales you are paid a commission to your rep account, reducing your balance owed. For rep delivery, you get paid once orders have been delivered and you have paid Avon, the remaining money is your earnings. which means, building your business, increasing your orders, and increasing regular earnings. These regular payment schedules allow you to have a steady income and track your earnings effectively.
Q: Is there a minimum income level for Avon reps? A: As an Avon rep, the minimum commission level is 10%. Your earnings are based on your sales linked to one of five commission levels, 10%, 20%, 25%, 30% and an impressive 32% plus the efforts you put into your business. Focus on building a strong customer base, increasing sales, and taking advantage of training and support from ourselves and Avon to maximise your income potential. Plus, there are no minimum targets to achieve before you start earning. That means you earn from the first £1 of sales.
Q: How long does it take to see a significant income as an Avon rep? A: The time it takes to see significant income as an Avon rep varies. Some reps achieve success quickly by actively growing their business, utilising effective marketing plans, and building a strong network. Others may take more time to establish a profitable venture. Consistency and dedication are key factors in accelerating your earnings.
Q: How can I maximise my earnings from my Avon store? A: One way to increase your earnings is by building a loyal customer base. Offer exceptional customer service, follow up on orders, and hold regular product demonstrations or parties. Also, take advantage of Avon's training and resources to improve your selling and leadership skills, and look at opportunities for achieving higher commission levels.
SALES LEADERSHIP
How do I earn money as an Avon Sales Leader? A: Avon offers multiple ways to earn. You'll earn up to 32% commission on your personal sales, with additional bonuses and incentives based on your performance. As you grow your team, you can also earn commission, bonuses, and incentives on your team’s group sales, creating a lucrative income opportunity.
Q: Is there any cost or obligation to join Avon's Sales Leadership Plan? A: No, there is no cost, agreement, or obligation to join Avon's Sales Leadership Plan. You can start building your own team of reps without any financial commitment.
Q: Are there any requirements I need to achieve to become and earn as an Avon Sales Leader? A: Firstly, you need to become an Avon representative. When you become an Avon Sales Leader, you need to have over £250 in your personal sales as a rep each month, have a minimum of £1000 group sales, includes your personal sales, and at least 5 team members.
Q: How do I get paid as a Sales Leader and how often do I get paid? A: Your Sales Leader earnings are paid into your bank on a monthly basis
Q: Can I sign up anyone who is interested in joining my Avon team as an Avon Representative? A: Yes, you can sign up anyone who is interested in joining your Avon team within the UK. This allows you to develop your network and increase your earning potential.
Q: What support will I receive as an Avon Sales Leader? A: As an Avon Sales Leader, you'll receive full support from ourselves and Avon. This includes training and support, increased commission earnings, rewards for your efforts, and access to exclusive tools and resources to help you reach your goals.
Q: Is there training available to improve my leadership skills? A: Absolutely! Avon offers leadership development programmes that empower you to grow a team and become a successful Avon Sales Leader. You'll learn effective communication, team-building, and mentoring techniques to inspire and motivate your team. Avon's leadership training helps you become a confident leader in your Avon business journey.
PAYING AVON
Q: What is my Avon invoice? A: Your Avon invoice has all the information about the order you placed. This includes the total order amount, Avon amount due, your earnings (this may differ if you purchased any products yourself), a list of the products ordered and any that were out of stock. On your first invoice you will have return labels for any returns you need to send back to Avon.
Q: What should I do if I can't find my Avon invoice? A: If you can't locate your Avon invoice, log in to your Avon account and navigate to the "My Orders" section. There you should find a list of all orders and invoices. If you still can't find it, reach out to Avon rep support for assistance in retrieving the invoice.
Q: How do I pay my Avon bill? A: To pay your Avon invoice online, log in to your Avon account, go to the "My Orders" section, select the invoice you want to pay, and follow the prompts to complete the payment using your preferred payment method. You can use the Giro slip attached to your invoice and pay at the Post Office or bank. This is subject to a small charge by the Post Office or bank. Avon also offers the option to pay invoices over the phone.
Q: How long do I have to pay my Avon bill? A: This is Dependent on what level you are at as a rep. For a new Avon rep or a rep at bronze level you have 13 days from the invoice date.
Q: Can I pay my Avon invoice over the phone? A: Yes you can. Simply call Avon Rep Relations, select the required button to pay over the phone.
CREDITS AND RETURNS
Q: How do I complete a return? A: You can request a return through your simple-to-use Rep website. Click on my office – Credits. Select the required invoice and input the product code and reason code. Follow the instructions to claim a credit. Print the Avon labels or use your returns book. Place one Avon label in the returns bag. Add an Avon label and a Parcelforce label to your returns parcel, and use a plastic returns bag for your returns.
Q: Where do I get the return labels? A: A small amount of Parcelforce labels will be sent to you in advance. Then, when you claim a credit, you’ll be sent a new supply of Parcelforce labels. You can also request additional Parcelforce labels from Avon, just like you do now for more Avon barcode labels.
Q: Can I get extra labels from the driver or Post Office? A: No, extra labels will not be available from the driver or Post Office.
Q: How can I track my return package? A: You can track your return package using the consignment number on the Parcelforce returns label. Go to the Parcelforce website or download their app to track the status.
Q: How do I apply for returns or credits to my Avon account? A: If returning item(s) for a refund : Select Credits from the MY OWN OFFICE dropdown on your Avon site and choose the invoice you are returning items from, in order to process your credit. Don’t forget to include a Returns form inside the Parcel so the returns department can update your account when the parcel arrives back at Avon. You’ll have 36 days to return the item(s) once credit has been requested, however the sooner you return, the sooner your account will be updated.
Q: What needs to be in my returns parcel? A: You can use anything to return your items, but please ensure they are robust and securely packaged in a box, padded envelope, etc. Your parcel contents: All Items being returned 2. A Returns form: this can be printed from Order Tracking or handwritten using a page from a Returns book. You can order a Returns book with product code 82974 3. If you don’t have access to a printer and don’t have a Returns book, you can write the details clearly on a piece of paper. This must include: ▪ Your Account Number (8 digits) ▪ Your Account Name ▪ A list of all items including product codes, descriptions and quantities so, your account can be updated when Avon receives your parcel
Q: How do I send my returns to Avon? A: RETURNING WITH PARCELFORCE Parcelforce collect returns on delivery providing a Parcelforce label is attached to the outer parcel. This is used to track the parcel in transit back to Avon. If there isn’t a label attached, Parcelforce will not take the return. RETURNING AT THE POST OFFICE You can take your returned parcel to the post office, provided you have a Parcelforce returns label attached to the outer parcel. Without this label, the Post Office can’t accept your return. Once your return is accepted at the Post Office, it will be collected by Parcelforce and returned to Avon. Need Parcelforce Labels? Order using product number 91447 RETURNING VIA EVRI EVRI will not collect returns on delivery. All returns via EVRI need to be booked on the EVRI website: www.evri.com/return-a-parcel Your 3 returns options via EVRI: • EVRI collection from home: printer required to print the label • Locker drop off: printer required to print the label • ParcelShop drop off: no printer required as you’ll be sent a QR code via email to scan at the shop where the label will be printed MAY 2024 UPDATE
Q: What happens if I claim a credit and do not send back the returns? A: The credit you claimed will be recharged to your account. If you have sent your returns and get recharged, call Avon with your returns ref number to correct it
EMAIL jackie@ukhomebiz.com
EMAIL adrian@ukhomebiz.com
Avon Independent Representatives and Sales Leaders